Welcome to Woods Fine Linen

Customer Comments

customer comments

Generations of satisfied customers, including luxury hotels and even royalty, have expressed delight at the quality of our merchandise and the service provided by our knowledgeable and friendly staff.

Here are some of the comments we have received from customers who appreciate the service that we give and have taken the trouble to write to us.

“In this age of large department stores and high street chains it is refreshing to find an independent shop where you can get friendly personal service in a quiet, unrushed atmosphere.”

“Thank you very much indeed for being so helpful over my request for hand-rolled handkerchiefs and your linen dishcloths - beautifully packed by Louise, and for sending them so promptly. It is such a pleasure and relief to find there is still such good personal service, instead of struggling with the internet or telephone recorded voices and endless music.”

“Her Royal Highness particularly wishes me to thank you for the great amount of care and trouble involved.”

“Can I congratulate all your staff - it is their service which is one of the things that makes your shop so special.”

“The quality and standard of your merchandise is beyond criticism, but also I want to say so are your staff, their courteousness to my friends and I put the icing on the cake.”

“Your window displays at all times of year are a total pleasure and promote your very desirable merchandise so perfectly.”

“Thank you for the very speedy execution of my order. As usual everything is of the highest quality, as is usual with our dealing with Woods, both when we lived in Harrogate and since through the post.”

 

Here are some more of the many testimonials that we have received over the years from delighted customers who have been impressed by the quality of our products and the standard of our service.

"Wowser, really impressed , I received my tea towel today having only ordered it yesterday. Thank you!" - Isle of Man, September 2015

"Just to let you know that my table linen has arrived. I am so pleased with the colour and the quality of the material. Thank you for keeping me in the "loop" regarding my order." Northamptonshire, June 2015

"Our Frette bed linen has just arrived, and we are absolutely delighted with it. Many thanks for your excellent service." - Devon, June 2015

"Thank you. The order arrived today and the linen dish cloths seem to be of very good quality. Have them steeping overnight in water, as advised. Thank you again for your efficiency." - Ireland, June 2015

"What a thrill it was to get your parcel yesterday - wrapped properly in brown paper and tied with string - just like my mother taught me to do about 65 years ago! Just the smell of the string brought back all sorts of memories. Needless to say, I carefully unpacked it and the string will come in useful again." - Hertfordshire April 2015

"Thank you so much for the beautifully wrapped, parceled and tied order you sent me! I hope you feel as happy to receive this message of recognition as I was to receive my parcel! Your expertise is greatly appreciated and enjoyed." - Leicester, September 2014

"I have never felt inspired to give feedback until my experience with you at Woods. The service was impeccably courteous and although there was a slight hiccup with the online order, it was dealt with perfectly and efficiently. the parcel arrived beautifully wrapped and I was delighted with the goods. I have been spreading the good word ever since and will be back! Thank you." - West Yorkshire, August 2014

"Thank you so much for the cotton dusters which arrived today. I loved the way the items were packaged and also appreciated the note inside the parcel. I am amazed and happy that such good service still exists in this day and age. Thank goodness it does. Takes me back to the days of parcels from Fortnum and Mason." - Devon, July 2014

"I am writing to thank you for your excellent service, I ordered 3 pair of oven gloves which I am very happy with and they arrived the following day in a lovely package it was a shame to open it as they are going to Canada with me later this summer, thank you once again." - Bradford, April 2014

"The order was received complete and in first class condition. Your service is prompt and efficient and I will be ordering further in the future." - Isle of Man, March 2014

"I was most impressed when the pillow cases were safely received earlier today and very many thanks for the really outstanding service. If only there were just a few more just a bit more like you (sigh!) Many thanks again and you can definitely be sure that we will shop with you in the future."- Gloucestershire, February 2014

"Thank you for my last (small) order which was sent so quickly even though you're all busy with the sale. May I thank Jill especially for packing an apron separately for onward posting to an elderly friend in New Zealand. She'll love the paper and string wrapping which I can't do as well as Jill." London, January 2014

"Just a short thank you very much for the items (linen tea towels) which have just arrived. First class in every respect, including the rather old fashioned packaging (brown paper and string), which both my wife and I thought was wonderful! We will be back for more!" - Radlett Herts, January 2014

"Just to let you know that I have received the beautiful Woolen Cellular Blanket........Thank you so much for your efficiency in dispatching on the right date. I am absolutely thrilled with it and am so glad that I have purchased it." - Queensland, Australia, September 2013

"I would just like to thank you for the excellent service I have received. I only placed the order on Saturday and it has been received today. I love the way it has been packed and the compliment slip that was enclosed from Jill who packed it. It is such a personal touch and is much appreciated. Thank you!" Leicester, August 2013

"Thank you to all concerned . I received my goods yesterday - as always, thrilled at the quality." Tadcaster, North Yorkshire, August 2013

"Thank you, and thank you for your prompt reply - excellent customer service!" - Hampshire, July 2013

"I received my online order from you today -what a pleasure! My oven gloves and floor cloth were so beautifully wrapped, I felt I was opening a gift.I bought the floor cloth to replace the one I bought from you at least 20 years ago, when we were living in Harrogate. It has only just worn out! Thank you." - Gloucestershire, July 2013

"The courier just came with the friction towels & accessories, yay! Congratulations to your packing Department, it was fantastic, I did manage to un-tie half the string, and I haven't totally given up on undoing ALL the knots, well, not yet, anyway! The towels & stuff are just great, thanks very much! I'm so pleased I didn't miss out this year, phew... Thanks again for all your help, and all best wishes." Halifax, July 2013

"I received my online order from you today -what a pleasure! My oven gloves and floor cloth were so beautifully wrapped, I felt I was opening a gift.I bought the floor cloth to replace the one I bought from you at least 20 years ago, when we were living in Harrogate. It has only just worn out! Thank you." - Gloucestershire, June 2013

"I am writing to say how impressed we are with your mail order service. Not only was it quick, but beautifully wrapped by Louise. The brown paper, tissue liner and twine conjured up in our minds the image of a caring, traditional ironmongers or hardware store. We are delighted with our twill check dusters. Many thanks." - Hampton, Middlesex, May 2013

"Thank you. The parcel's just arrived. My second lovely order from Woods so it's turning into a habit. All the best." - London, February 2013

"Just a short note to express my great satisfaction with the quality of goods, wrapping and service that was provided on my recent purchase. I shall not hesitate to use your services in the future." - Reigate, Surrey, February 2013

"Many thanks for your prompt fulfillment of the small order placed by phone 2nd January. Much appreciated..." - Cirencester, Glos, January 2013

"I was delighted to receive my small brown parcel , thoughtfully wrapped and even more thrilled at the goods inside. Thank you for the prompt delivery , I will certainly be shopping at Woods again !! Wishing you all a very happy new year." - Grimston, North Yorkshire, January 2013

"Thank you for your email advising me that my order had been sent, and allowing me to track the progress of my purchase. I received my blankets today in a well packed parcel and was more than happy with the quality and colour. Thank you once again and I look forward to further purchases from your website." - Australia, August 2012

"This is my first shop with Woods. It was very nice to receive a parcel personally wrapped in brown paper and string. And it's a pleasure to work with helpful and courteous people. Many thanks for your help." - London, August 2012

"I have just received my wonderful goose down pillows today and wish to send my sincere thanks to you for the great service and delivery of them, also thanks to Jill who packed them for the long journey down under, and of course a thank you to Mr Woods for having them made. The web site is superb and I wish I lived in the U.K. and would be able to purchase all our linens etc, the blankets we ordered last year have been excellent and so much better than what we can purchase here." - Australia, July 2012

"Many thanks for sending my item so promptly. As always, I am most impressed by the quality and speed of your service." - Hertford, June 2012

"I look forward to getting the sheets and again thanks for all your assistance in answering my questions! Amazing customer service..." - Irving, Texas, June 2012

"I appreciate this "old-fashioned" service and personal interest in your clients. Thank you!" - Hungary, June 2012

"Received my order today. Impressed with speedy and efficient service and beautiful packaging! Will use you again in the future." - London, June 2012

"Just want to say thank you for the prompt service when I ordered dusters recently. Not only were they sent speedily but they were well packed. Thank you to Anne who packed them and to all staff involved in processing my order. It is so satisfying to receive such a great service. Thank you." - Fife, Scotland, April 2012

"Our parcel of bed linens arrived today and once again, we have to say we are delighted with it and with your service. The discount was most helpful in making our decision to splurge on new bedding and both the quality of the product and the beautiful styling, are top-notch. Eat your heart out Harrods, we shop at Woods now!" - Gloucester, March 2012

"I am very pleased with the oval tablecloths and dishcloths received recently. The tablecloths are exactly what is wanted and the dishcloths are, of course, as popular as ever. Thank you, and thanks to Juliet Harris for the care in packing these items." - Kent, January 2012

"As usual, you have dealt with everything extremely efficiently to ensure satisfaction. We have always enjoyed coming into your premises when we visit Harrogate in the autumn and look forward to visiting you again in the future." - Felixstowe, January 2012

"What fantastic service I get from you, thanks for helping me out with my bolster pillow, I think it's going to be a bit of just trying out what's best for me. Thanks for all your help and assistance once again, your fabulous." - Yorkshire, January 2012

"My Aunt is absolutely delighted with the towels and thank you soooo much for being so efficient and getting it there before Christmas even though I ordered past last posting date. Really appreciate the effort at your end. Happy New Year!" - Gloucestershire, December 2011

"My order arrived safely today, beautifully wrapped and on time. Many thanks. Happy Christmas to you," - Hertford, December 2011

"Good morning, just to let you know my parcel arrived yesterday, and what a lovely surprise. A brown paper parcel tied up with string, lovely. Thank you very much. I was born in Harrogate nearly sixty years ago and returned many times, but now I will be able to stay connected through Woods of Harrogate!" - Chesterfield, December 2011

"May I say how pleased I was when my order of 2 oven cloths arrived so quickly last Friday. They are exactly what I have been looking for – just the right size and thickness. What impressed me most was the traditional and beautiful way in which the package was so carefully prepared (by Anne) – the string in particular was a work of art!! Congratulations. I will be looking at, and hopefully ordering, from your website in future." - Berkshire, November 2011

"Thank you; my bone shaped neck pillows arrived this morning and I am delighted with them. They are just what I wanted and their quality is superb. It was such a pleasure receiving the parcel; hand wrapped by Jill in tissue and brown paper and neatly tied with string. I had quite forgotten the pleasure that opening a string bound parcel can give. Most companies deliver goods in plastic bags; not the same." - London, November 2011

"In ordering some kitchen linen (oven cloths) from you I did not expect to be taken back in time to when service meant service, I was most surprised to receive my mundane order to be packaged as if it were finest silk in paper more inclined to be wrapping lingerie, surrounded in traditional brown paper and duly fastened with corded string, a sheer delight." - Kent, June 2011

"Thank you so much for the great shower mats which I received on Friday. They are a fantastic match for some towels that I already had. Your service has been very efficient." - Middlesex, June 2011

"May I take this opportunity to thank you once again for your endless patience and professional advice. You helped me so much for making my decision and I shall always be grateful to you." - Frankfurt, Germany, June 2011

"I received the package today. I look forward to going to bed tonight!! Thanks again for all of your help. You will be the first person I contact when I need additional linens!" - Slidell, USA, June 2011

"Thank you for splendid service and what a pleasant change to receive a proper, neatly wrapped parcel instead of a plastic bag!" - North Yorkshire, June 2011

"I received my package of linen dishcloths this past week, and they are wonderful. Thanks so much for help in getting them to me." - Lebanon, USA, April 2011

"I wish to thank you for the delivery of my 3 beautiful blankets. I am absolutely thrilled with them and look forward to some cold weather. I have always had English blankets and am so pleased that I was able to obtain some new ones from Woods of Harrogate." - Victoria, Australia, February 2011

"I know I can't stop spending money with you...! That's because I'm delighted with everything I've received so far.. Thanks for keeping me updated on the super king flat sheet, I'd like you to order one please and I'll wait for that and you can send the order all together if you wouldn't mind please.. And the suspense is killing me on how wonderful this mattress topper will be when I eventually get it, I'm sure it's going to be fabulous! Thanks again Andrew for keeping me in the loop with everything." - North Yorkshire, February 2011

"I have just received my parcel, and I wanted to thank you for your great service and delivery. I was very impressed also with the attention to detail and the amazing quality of packing - all of which is very rare these days, especially with internet shopping. I will definitely keep Woods in my favourites, and recommend you to others. Many thanks again for the wonderful service." - Bath, January 2011

"I would just like to comment on how efficient your service was for my first order. The goods were immaculately and carefully packed and arrived very quickly. Thank you." - Wolverhampton, January 2011

"Many thanks for the tea towels received yesterday. Well pleased with the order, excellent quality, good service, will order more later." - Wrexham, January 2011

"Well, happy people here! Got a Greek phone call this morning "where do you live?" way too complicated to explain in our faulty Greek but ... "We will meet you outside the supermarket in Aghia Efimia in ten minutes!" Yes, indeed! a huge box! Our bed will be even more warm and cuddly but also ... brown paper rolled into logs for our wood burner (no central heating!) box cut down as a bed for our little Greek rescue dog and the string saved for a rainy day (better quality than Greek string!). Thank you so much!" - Athens, Greece, January 2011

"Just a quick note to say that my Victoria table cloth arrived today. It looks just fine although I’m still at work and haven’t had chance to try it on the table yet. I must congratulate you on a first class service – even to the extent of a ‘properly wrapped’ parcel with brown paper and string instead of a plastic bag. It was a pleasure to receive. Many thanks for all your help." - January 2011

"Thank you so much for the trouble that you took to pack my lovely towels and brushes. It was the best thing that I unwrapped on Christmas day and I enjoyed every moment of it from the little knots on the end of the string to the lovely things on the inside. Have attached a couple of photos of the bathroom that I have just finished so that you can see how nicely the towels and bushes fit in the space." - Northumbria, January 2011

"Thank you for your kind assistance so far. I am really pleased with the product, we dont have Frette's Hotel Collection available in Hong Kong, I am glad to find it from you. They are lovely basic items that easily go well with my other Frette pattern linens." - Hong Kong, November 2010

"Thank you so very much for sending me the handkerchief - it is lovely and I am delighted with it. I shall be ordering several more in the months to come. My appreciative thanks again for all your help and kindness." - York, November 2010

"Thank you very much for all the trouble you took to find just the right handkerchiefs and to pack them with such care and thought. I hope that if I ever get to visit Harrogate and find my way to Woods, which I would certainly do, that perhaps we shall meet." - London, November 2010

"Many thanks for the 10 'altered' king size white pillowslips - which arrived today. And what impressive speed with my order!!" - Preston, October 2010

"I received my order earlier this week, excellently packed by Jill and I particularly liked the use of string in securing the parcel, so please would you thank her on my behalf. I also wanted to say that it has been a pleasure ordering from you and the towels, which were a present for my partner, are quite beautiful. It has been a joy shopping with you and I hope to do so again in the future." - January 2010

"I am delighted with the items, thank you very much for such excellent service; I will certainly be back for more." - December 2009

"I am so thrilled by the 100% cotton, cream waffle towels I just couldn't resist ordering two more in a different colour. An excellent site and on-line shop. So quick and easy to use. Regards." - November 2009

"Hi Team at Woods of Harrogate, I received the beautiful blanket yesterday.....truly amazing as it was dispatched on the 24th and I received it on the 28th!! I am really thrilled with it and it looks so wonderful on the bed, and absolutely divine to sleep under! Thank you for your promptness and keeping me informed." - September 2009

"Just to say thank-you for such excellent service. Ordered Mon 3rd delivered Thurs 6th - and goods were perfect in every way!" - August 2009

"Just a note to thank you for the prompt delivery of my order - beautifully wrapped and my telephone call very efficiently dealt with this morning. I shall certainly recommend Woods to my friends. Many thanks." - August 2009

"The dusters have arrived safely and are exactly what I hoped they would be. The ones my late wife bought have been in use for 30+ years are now getting towards the end of their working life. I have been unable to find them locally - those yellow ones are not a patch on these. Thank you for such efficient and helpful service - much appeciated." - July 2009

"Please pass on my thanks to Jill who beautifully packed my glass cloths! I found the whole experience of buying from you first class and will recommend you to others because of your excellent customer service - well done and many thanks." - May 2009

"May I thank you for such lovely service - I didn't know it still existed. And so efficient. The parcel arrived less than twenty-four hours after I'd called." - April 2009

"Thank you for the order; lovely quality and service from your company which we seldom encounter here in the south." - April 2009

"Thanks so much for organising the altering of the hand towels. They arrived today and are perfect!" - December 2008

"Very many thanks for safe receipt of delivery. I am enjoying the luxurious bath mats and now have the towels to make the whole experience complete! Your service is second to none - so personal that you make me, an ordinary customer feel special and known! Thank you so much - I sing your praises to everyone and will never buy another towel from anywhere else! Now want my husband to bring me to Harrogate for a shopping visit!" - December 2008

"Thank you for your wonderful service." - November 2008

"Excellent, good customer relations. We will always buy from Woods of Harrogate." - November 2008

"Delighted with the promptness of the delivery. My wife too, is delighted with the tea-towels." - November 2008

"Thank you for your efficient service." - November 2008

"Many thanks, the blankets were received on Monday and it was a pleasure to receive a parcel wrapped in brown paper tied with string." - October 2008

"Just to say my parents received their towels/bath robe a couple of days ago and they are delighted with them. All I can say is a big thank you.." - October 2008

"Thanks for dealing with my order so efficiently, the bedding has arrived quickly at the shipping address in the USA and my friends are delighted with the wedding gift. I'm grateful for the excellent service you have provided." - October 2008

."..just to let you know that our goods have arrived. I am, as usual with items from Woods, delighted with them" - October 2008

"My bolster pillow and pillowcases have arrived. Thank you for such wonderful service. I... am delighted with them, and thank you again." - September 2008

"Thank you for the roller towels which just arrived this morning - I'm really pleased with them!" - August 2008

"Thank you so much for such lovely kitchen table clothes etc..I could not quite believe it when the courier knocked on the door - I live in a very remote part of Ireland and this really was service!" - July 2008

"The gorgeous tablecloth arrived today (with the unexpectedly beautiful quality dishcloths)... It is just fab ... I will definitely recommend Woods to my friends as the quality is unrivalled - maybe that is why the Royals use you too!!" - July 2008

"Many thanks for the prompt delivery of the gents handkerchiefs which arrived today, they are exactly as required. Do you stock any more Swiss Lehner handkerchiefs as they are superb and I would very much like some others?" - July 2008

"The package arrived today, beautifully wrapped and all in good order. Thanks for your help and attention to detail." - June 2008

"I would just like to say thank you, the tea towels were just right! They are very hard to find the quality and size these days, the ones you find in the high street are just not the real deal!" - June 2008

"Items received safely today. A touch of Utopia for the utility! Thank you, and Michelle, for your excellent service." - May 2008

"I ... take this opportunity to congratulate you on your level of service and the quality of your products and presentation. I will not hesitate to you use you again or recommend your services to my friends" - April 2008

"Quality, at prices from the reasonable to the ruinous!" - March 2008

"Trustworthy, reliable and high quality" - March 2008

"We have trouble finding linen for our 6ft bed. Woods had a comprehensive range - but most importantly pillow slips for 3ft pillows - almost impossible to find elsewhere"  - March 2008

"The customer service... is exceptional" - March 2008

"Professional and helpful" - March 2008

"Fast and efficient. I was kept informed all the way." - March 2008

"First class service with top quality products" - March 2008

"Do please thank Mr William Woods for his courtesy and kindness over such a minor affair and I congratulate him and you for providing that commodity which seems to be in such short supply these days a really friendly personal service, no matter how small the item. If I manage to get to Harrogate, after the recommendation from Mr. Woods, then I shall certainly telephone him and insist on buying you both a drink" - February 2008