Frequently Asked Questions
If the answer to your question is not provided below, please do not hesitate to call us on 01423 530111 or email us at [email protected]
What are your Opening Hours?
Woods Fine Linens is open Monday to Friday (excluding Bank Holidays) from 8.30am to 5.30pm. More information can be found on our Opening Hours page.
How do I get to Woods?
Woods is located on Station Parade, just five minutes on foot from Harrogate railway or bus station. If you wish to use your Sat Nav to find us, enter the postcode: HG1 1ST and this will take you directly to our shop. There is a small private car park to the rear of the shop, and parking can also be found on East Parade and at West Park. A map can be found on the Location and Directions page.
When do you have your sales?
Our summer and winter sales run both online and in our shop. Our summer sale is held mid-June and our winter sale early January.
Which payment methods can I use online?
We accept Visa, Visa Debit/Delta, MasterCard, Maestro UK and Maestro International. Unfortunately, we are unable to accept American Express, cash, cheques and gift vouchers online. All our prices are in sterling and include VAT where applicable.
Do you offer a gift wrapping service?
We offer a free gift wrapping service within our Harrogate shop. Items bought online as gifts can be wrapped and sent directly to the recipient along with a gift card and personal message from you at a charge of £5.00 per gift. Simply select ‘Add Gift Wrapping’ on the Shopping Basket page before you proceed to checkout.
How do I return unwanted goods?
If you are not entirely satisfied with the products that you receive, these may be returned within 28 days of receipt. Where products are faulty, please inform us within seven days in order for this to be rectified. A full exchange or refund will be provided so long as the products are unused and returned in perfect condition in the original packaging. Please note that unfortunately we are unable to accept returns on all pillows and duvets (unless faulty). You will be required to arrange and pay for the return of any unwanted products unless these are faulty. Please see our Shipping and Returns Policy for further information.
Can I be placed on your mailing list?
Yes. You can either tick the relevant checkbox on the Checkout screen when placing your order or e-mail your request to [email protected], including your full name and postal details, and we will add you to our database. Please rest assured that our database is strictly for our use only and is not available to any third parties whatsoever. We do not pass on any information.
Why has my payment been refused?
If your payment has been refused, please contact your card issuer for help resolving the issue.
What are your delivery charges?
Please see our Shipping and Returns Policy for details on our delivery pricing.