Terms and Conditions
Postage and Packaging - UK
Stock permitting, orders received before midday Monday to Thursday (excluding Bank Holidays) will usually be sent out the following day. Please allow 7-10 days for delivery. This service costs £3.00 for orders under £25.00 and £6.00 for orders over £25.00. Should you require your goods urgently, we offer a 24 hour service at a cost of £12.00 (only available Monday to Thursday).
Postage and Packaging - Overseas
Europe and Worldwide: please contact us for a cost quotation and allow 28 days for delivery.
Returns and Guarantee
We want you to be delighted with your purchase. If the goods you have chosen do not meet with your full approval, please return them to us within 28 days of receipt, unused and in their original packaging, and we will be happy to exchange or refund them as per your instructions. We must be informed of any shortages or breakages within seven days in order to rectify this. Please note that unless the goods are faulty you will need to pay for return postage.
Please obtain a certificate of posting as we cannot be held responsible for goods lost in transit. Please take time to read the care instructions on your purchases as we are unable to accept items for refund that have been damaged in the wash.
Credit Card Security
Credit card security is of the utmost importance to us. We use secure socket layers (SSL), a sophisticated technology that keeps your credit card details encrypted until they reach our computer. Your credit card details will not be held in clear text on any website.
Any personal data that we collect is stored in a safe and secure environment. Woods of Harrogate Limited does not disclose information to third parties. Cookies are used to keep track of your shopping basket once you have selected an item, to store delivery addresses if the address book is used, and to store details if the 'Remember Me' option is selected. Every care is taken to ensure that the description and specification of each product on our website is correct. However, computer monitors vary and slight variations in colour may occur.
Items bought as gifts can be wrapped and sent directly to the recipient along with a gift card and personal message at an additional cost of £5.00 per gift. If you can’t decide what to buy we have gift vouchers available in multiples of £5.00 and £20.00.
Terms and Conditions
This site and its terms and conditions are governed by English Law and by using it you agree to submit exclusive jurisdiction of the English courts. This does not affect your statuary rights. By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.